FAQ

How do i purchase a product?

You just need to choose the products that you want, create an account with all the data for the shipping, choose the payment method and confirm your purchase. You can also do it by phone 0034 951 390 585.

Shipping times

GLS will delivery your purchase on 48h (business days). If you place your order before 14:00, it will be delivered in 48h (business days). If you place it after 14:00, it will be delivered in 72h (business days). 

What should i do if i am absent the day of the delivery?

GLS will try to deliver it again the next day. If you are still absent, your package will be left on the GLS agency and will remain there for 15 days.

I have some issues placing my order. what can i do?

If you have any problem with your order on our online store, you can contact us on our customer service phone number: 0034 951 390 585 or by email: info@uphairs.com.

How can i cancel my order?

To cancel an order that has not been sent yet, you must send an email to info@uphairs.com with your request, name of the person who made the order and order number.

How can i return my order?

Write an email to info@uphairs.com with the order data saying what you would like to return. Our customer service team will tell you how to proceed. Remember that it must be within 30 days and we do not accept the return of products that have been opened, used or without their original packaging. Once we receive the package and check its status, the refund is immediately arranged to the same payment method used for the order. In this case, it must be the customer who assumes the costs of the return of the order to our offices.

Is it possible to change the delivery address?

You can change your delivery address whenever you want to. You just need to access your customer account and edit the data or add a new address. If your order is already been sent and you want to modify the delivery address, this will have an additional cost that you must assume.

How can i pay my order?

With a credit card.

Are the online payments with credit card secure?

All our orders are made in a total secure environment and your data will be treated with the best possible security.

How do you use my private information?

We want to record that the personal data kept in the aforementioned file are treated in accordance with the legal requirements imposed by the Law of Services of the Information Society and Electronic Commerce, (Law 34/2002, of July 11) and registered with the Spanish Agency for Data Protection under the name "admin_fix", registration code No. 2111652632, keeping the security measures that guarantee their confidentiality. For the best compliance of its services, uphairs.com is obliged to provide certain data from the customers (name, address, phone number, etc) to other enterprises that collaborate with our service (carrier, banks, etc). In any case, the data provided are the strictly needed for the specific activity.

I have a hair salon. Have any discount?

In this case, please, contact the Customer Service on 0034 951 390 585 or by email info@uphairs.com.

I have a question that is not on the list. What can I do?

If you have any other question, can contact us by phone on 0034 951 390 585 or by email: info@uphairs.com